innerwear.pk committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don’t feel we’ve lived up to this. If this happens, we want to hear from you. Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff is committed to working with you on your complaint and resolving it to your satisfaction. You can share your concerns with them by phone, by letter, or e-mail as shown below:

Address: The Complaints Team, Faisalabad-Pakistan-38000.

Mob / WhatsApp: (+92) 308 1985876  – 9am-9pm  Monday-Sunday.

E-mail: official@innerwear.pk

We aim to maintain our prices throughout the season unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you.


Our contract with you

Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which causes the delay or failure to deliver the merchandise or services or to comply with any other obligation. We charge Rs. 125 for the packing and standard delivery of our merchandise. This charge remains the same whatever the size of your order. When merchandise is in our Faisalabad warehouse and is in stock we deliver within 3-4 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If an item is unavailable we may send an alternative which, if unsuitable, can be returned free of charge. Next-day delivery is an additional service provided under a separate contract.


Your use of the products

All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.

Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.

Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill, or reputation. Our maximum liability will be limited to the replacement value of the product.

Whether products have been used for domestic or business purposes, innerwear.pk does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence, or willful misconduct. This clause does not affect the rights given to you by law as a consumer.


Returning products to us

We provide free exchanges and returns services so you can return items without paying the return postage. You have 7 days from receipt of your order to return any item. Items must be returned in their original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery or Next Day Delivery P&P charge you paid (if any) will not be refunded but you will not pay return postage.

Contact details for canceling orders under the Regulations are as follows: Returns Dept, innerwear.pk, Faisalabad, Pakistan-38000, or official@innerwear.pk


Promo Codes

Promo Codes tell us which promotion or special offer you are entitled to claim with your order. The Promo Code is for you personally and remains the property of the company at all times. Unless stated otherwise in the Promo Code details for the relevant offer, Promo Codes can only be used once and discounts are not valid on innerwear.pk Sale items.


FBR registration

innerwear.pk registered in FBR and NTN is 5239184-5


Data Protection Act of 1998

innerwear.pk is registered to hold personal data under the Data Protection Act 1998. Our Privacy Policy explains how we use the personal information we collect about you and includes the topics set out below:


  • Your confidentiality and privacy
  • Information we might need from you
  • How to unsubscribe from marketing
  • Cookies
  • How we keep this information secure
  • Changes to our Privacy Policy


Right to cancel

You have the right to cancel a contract within 7 days providing a reason.

The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired.


Effects of cancellation

If you cancel an order, we will reimburse you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:


  • a) 7 days after the day we receive back from you any goods supplied, or
  • b) (if earlier) 7 days after the day you provide evidence that you have returned the goods, or
  • c) If there were no goods supplied, 7 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


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