FREQUENTLY ASKED QUESTIONS

Last Updated on May 15, 2020

Please contact our Customer Care Team at official@innerwear.pk and we will get back to you within 24 hours.

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all local deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

There are 2 delivery options available:-

(1) Normal shipping:-

In the normal shipping method, we will deliver the parcel within 2-5 business days.

(2) Express delivery:-

In the express delivery method, we will deliver the parcel within 1-3 business days but the order must be placed before 9 am.

There is no warranty for clothing products, for more information please live chat with us or leave a message to us.

No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via Cash On Delivery (COD).

Key in the voucher code at the field “Voucher Code or Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number for all local deliveries.

Shipping is not FREE for all local deliveries via Standard courier it will be charged Rs. 125. For international / Express deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at official@innerwear.pk and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at official@innerwear.pk with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at official@innerwear.pk and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy and its procedures.

Kindly drop an email to our Customer Care Team at official@innerwear.pk if you have not received your parcel after 10 working days and we will assist you accordingly

There are no additional charges for redelivering up to one time. It is chargeable on the second attempt onwards.

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at official@innerwear.pk and we will assist you further.

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